FAQs

Thank you for considering shopping at Wiksis store. Here are some frequently asked questions (FAQs) that we hope will provide you with the information you need to make an informed decision.

Q: How do I place an order?

A: To place an order, simply add the product(s) you wish to purchase to your cart and proceed to checkout. You will be asked to provide your billing and shipping information, as well as your payment method. Once your order is placed, we will send you an email confirmation.

Q: What payment methods do you accept?

A: We accept payment through major credit and debit cards such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

Q: How do you ship your products?

A: We offer free shipping on orders over ＄79 to the United States. We ship to all states within the US. We make every effort to ship your order as quickly as possible. Orders are typically shipped within 3-5 business days after your order has been placed. Shipping usually takes 3-10 business days, depending on how much you pay for shipping and your region. Therefore, the total delivery time is usually 6-15 business days.

Q: Can I return a product if I am not satisfied?

A: Yes, we strive to ensure that our customers are satisfied with their purchases. If you are not satisfied with your purchase for any reason, please contact us at support@wiksis.com or call us at +1 814-277-2491 within 14 days of receiving your order. We will provide instructions on how to return your order for a refund or exchange. Please note that we do not refund shipping costs.

Q: How do I know if a product is in stock?

A: All products are subject to availability. We make every effort to keep our website up-to-date with current product availability. However, there may be times when a product is out of stock or no longer available. If this occurs, we will contact you as soon as possible to inform you of the situation and provide you with options for alternative products or a refund.

Q: How do I cancel an order?

A: If you need to cancel an order, please contact us at support@wiksis.com or call us at +1 814-277-2491 as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been shipped, we cannot cancel it.

Q: What is your privacy policy?

A: We take the privacy of our customers seriously. Our privacy policy can be found on our website at https://wiksis.com/pages/privacy-policy.

Q: How do I contact customer service?

A: If you have any questions or concerns, please contact us through the customer service window on the home page & mail by support@wiksis.com or call us at +1 814-277-2491. We are available Monday through Friday, from 9 am to 5 pm Eastern Time.

Q: What is your return policy?

A: We accept returns within 14 days of receipt of your order. If you are not satisfied with your purchase for any reason, please contact us at support@wiksis.com or call us at +1 814-277-2491 to initiate the return process.

Q: What is your refund policy?

A: We will issue a refund for returned products within 14 days of receiving the returned item. Please note that we do not refund shipping costs.

Q: Do you offer gift cards?

A: At this time, we do not offer gift cards. However, we may offer them in the future.

We hope these FAQs have provided you with the information you need to shop with confidence at Wiksis store. If you have any further questions, please do not hesitate to contact us. We are committed to providing exceptional customer service and will do our best to assist you. Thank you for considering Wiksis for your shopping needs.