Politique d'expédition

Thank you for shopping at Wiksis! We are committed to providing you with high-quality products and exceptional customer service. This shipping policy outlines our procedures for shipping and delivery.

*Please note - - in order to provide you with high quality items, we carry out quality checks on each product, which may take some time，usually our processing time is 3-5 business days. Therefore, the total delivery time is equal to the processing time + shipping time.

Shipping Locations & Delivery Times

We offer shipping to the United States and rest of the world.

US:
Standard Shipping(6-10 business days) Cost: $9.99
Expedited Shipping(3-5 business days) Cost: $19.99

Rest of the world:
Standard Shipping(6-10 business days) Cost: $18.99
Expedited Shipping(3-5 business days) Cost: $29.99

*We offer free shipping worldwide (orders over $79).

Shipping Methods

We use a variety of shipping carriers to deliver your order, including DHL，UPS, FedEx, and USPS. The carrier used for your order will depend on the size and weight of the item(s) you ordered, as well as your location.

Please note that delivery times may be affected by factors beyond our control, such as inclement weather or carrier delays. We will do our best to keep you informed of any delays or issues that may arise.

Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for orders that are not delivered due to an incorrect or incomplete address.

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes if your order has already shipped.

Shipping Restrictions

We are unable to ship to PO boxes or APO/FPO addresses at this time. We apologize for any inconvenience this may cause.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order and see when it is expected to arrive.

If you have any issues with tracking your order, please contact our customer support team for assistance.

Damaged or Lost Shipments

In the unlikely event that your order is lost or damaged during shipping, please contact our customer support team immediately. We will work with you to resolve the issue as quickly as possible, including providing a replacement item if necessary.

Please note that we may require photo evidence of any damaged items before issuing a replacement or refund.

If you have any questions or concerns about our shipping policy, please contact our customer support team by phone at +1 814-277-2491 or by email at support@wiksis.com.

Accepted Payment Methods

We accept payment through major credit and debit cards such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

We hope this policy provides clarity and reassurance to our customers about our commitment to delivering their orders in a timely and efficient manner. Thank you for choosing Wiksis for your shopping needs.